Shhh! The Hush-Hush World of Quiet Luxury, Decoded
In the ostentatious world of luxury branding, a subtler sensibility is taking hold. Quiet luxury, as the term suggests, conveysContinue Reading
Category: Customer Experience
How ChatGPT Crunched Through 262k Hotel Reviews Before I Could Finish My Coffee
Introducing the #AISummer2023 series, a continuation of the original #30DayAIChallenge in Spring. As the field of AI evolves, this seriesContinue Reading
Rediscovering Ancient Cities and Lost Civilizations Using AI, AR, and VR
Imagine standing in the heart of ancient Rome, marveling at the majestic Colosseum as gladiators prepare for a fierce battle.Continue Reading
Artificial Intelligence Customer Experience Future Trends Hotel Industry News Hotel Technology Marketing Strategy
5 Eye-Opening Conclusions from my 30-Day Generative AI Journey
“It was the best of times, it was the worst of times, it was the age of wisdom, it wasContinue Reading
Day 30 of 30 Day AI Challenge – Meet The Hotel Guest of 2030
For those just joining us, every day during this challenge, I’m going to try and do something different or better,Continue Reading
Day 28 of 30 Day AI Challenge – Showcasing Conceptual Products Without Physical Prototypes or Expensive Designers
For those just joining us, every day during this challenge, I’m going to try and do something different or better,Continue Reading
Day 25 of 30 Day AI Challenge – Creating Your Own Chatbot
For those just joining us, every day during this challenge, I’m going to try and do something different or better,Continue Reading
Day 21 of 30 Day AI Challenge – Can Hotels Practically Use Computer Vision?
For those just joining us, every day during this challenge, I’m going to try and do something different or better,Continue Reading
Day 19 of 30 Day AI Challenge – How AI can supercharge our understanding of Hotel Guest Sentiment
For those just joining us, every day during this challenge, I’m going to try and do something different or better,Continue Reading
The Hotel Guest of 2020 – Predictions Revisited
In 2008, just before the peak of the great recession, I wrote a syndicated article titled “Back to the future:Continue Reading
Hotel AI, Marketing, Tech and Loyalty 